$65 to $183
Cayla increased average client spend from $65 to $183.
Choose the area that will have the biggest impact
Team Sales & Client Experience
Increase your client average spend through stronger consultations, upselling, cross selling and retail, backed by a client experience that earns it.
What we work on in Team Sales & Client Experience
- Consultations
- Upselling
- Cross selling
- Retail
- Client Experience
Every area is coached on the Follow The Formula Success Path, through the Salon Accelerator Program or private one-on-one coaching. Book a free demo and we will help you start where it counts.
Proven results
A client experience that increases your numbers
60% to 91%
Cayla increased rebooking from 60% to 91%.
+220%
Tasha increased retail sales 220% in 6 weeks.
Straight from the podcast
“How do I increase average client spend without ever feeling pushy?”
These figures are as published in each owner’s story, in Australian dollars. Client results vary with each business and how the coaching is applied. See all client results.
Straight from the podcast
Team Sales & Client Experience: your questions, answered in our podcast
How do I stop fear about money from taking over?
The hosts are honest that fear creates worst case images in your mind. Their practice is to start small, list one or two genuine positives, and treat every setback as a lesson you write down and keep.
Why should I bother celebrating small wins?
Because owners tend to forget the little wins and only feel the pressure. Recognising small wins and the lessons in setbacks is what keeps you progressing instead of reliving the same emotions.
I know I need to change things, so why am I so afraid to?
The hosts call it multilevel fear: fear of losing team members, fear of clients leaving and fear of rejection when you take the business in a new direction. Naming each layer is the first step to moving through it.
Why is raising my prices so frightening?
Because you worry clients will not pay more. The hosts note your prices may have been affordable for clients but not for you, and that owners who know their numbers and their target client can raise prices with far less fear.
Why do I keep sitting on the fence about changing my prices?
The hosts link it to subconscious beliefs and the worst case scenarios we invent, which trigger overwhelm. Writing down the real answers and your options helps you decide instead of freezing.
Listen to more on Beyond the Mirror: EP14: Reflecting Back to Move Forward · EP17: Conquering Change with Confidence · EP18: Decide to Thrive. Browse all 40 episodes.
Explore the other areas
Pricing & Profitability
Create your new pricelist with our proven Fair Pricing Method. Discover how to calculate your prices on your real numbers, read and understand your business KPIs, and grow your salon revenue so you can build a sustainable and profitable business with confidence.
Explore Pricing & ProfitabilityClient Attraction & Retention
Attract the clients you actually want, build a brand they remember, and turn first visits into rebookings and lasting loyalty.
Explore Client Attraction & RetentionLeadership, Team & Salon Systems
Build and lead a team that owns its results, with the accountability, systems and delegation that let the business run without you in every chair.
Explore Leadership, Team & Salon SystemsReady to work on Team Sales & Client Experience?
Book A FREE DemoNot ready to book? Send us a message, or see the client results.